Hafiz Tours respects your privacy and is committed to handling personal information responsibly. This policy explains what information we may collect, how we use and share it, how we protect it, and the choices available when you use our website, customer portal, and transport booking services.
1. Information We Collect
Personal and contact information: name, telephone number, email address, contact or billing address where required, account login details, and preferences.
Booking and travel information: pickup and drop-off locations, travel dates and times, passenger counts, vehicle preferences, booking references and status, reservation history, and details needed to arrange a journey.
Payment information: payment status, transaction references, invoice details, amounts charged, refunds, and outstanding balances. Third-party payment providers may handle card details under their own policies. We do not claim to store complete card details unless our actual arrangements require and securely support it.
Technical information: IP address, browser and device information, pages visited, interactions, session information, security logs, cookies, and similar technologies where used.
Communications: enquiries, support requests, booking-related emails, and relevant communications through telephone, SMS, WhatsApp, or other channels.
2. How We Use Your Information
We may use information to manage accounts and bookings; communicate booking details, delays, and cancellations; prepare invoices and receipts; process payments and refunds; respond to enquiries; maintain website security; detect fraud and misuse; improve services; meet legal, accounting, tax, and regulatory obligations; and send promotional communications where permitted by law and subject to required consent.
3. Legal Basis and Permissions
Where applicable law requires a legal basis, we rely on an appropriate basis, which may include fulfilling a booking or agreement, complying with legal obligations, protecting legitimate business interests, or obtaining consent where required. You may withdraw consent where permitted by law; this does not affect processing that was lawful before withdrawal or processing based on another valid legal basis.
4. Sharing of Information
We may share relevant information with transport providers and drivers to arrange journeys; technology and hosting providers for storage, email, communications, analytics, and support; payment providers to process transactions; professional advisers and authorities where required or permitted by law; and parties involved in a business transfer where legally permitted and subject to appropriate safeguards.
5. Cloud Storage and International Transfers
Hafiz Tours may use cloud infrastructure, including media storage providers such as Cloudinary, for website images, documents, and other permitted files. If personal information is processed or stored outside Pakistan, we will take steps to comply with applicable legal requirements and implement safeguards where required. We aim to limit information shared with each provider to what is necessary for its function.
6. Cookies and Similar Technologies
Our website may use cookies to maintain login sessions, support essential functionality, protect accounts, remember preferences, and understand website performance where analytics are enabled. You can control cookies through browser settings, though disabling some may affect website features. Where required, we will seek consent before using non-essential cookies.
7. Data Retention
We retain information for as long as reasonably necessary to provide services, manage accounts, maintain booking and financial records, resolve disputes, prevent fraud, and meet legal obligations. When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to legal, operational, and backup requirements.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, secure connections, authentication, backups, and security monitoring. No website or storage system can be guaranteed completely secure.
9. Your Privacy Rights and Choices
Depending on applicable law, you may be able to request access to personal information, correction of inaccurate information, deletion where legally available, restriction or objection to certain processing, withdrawal of consent, or opt-out from promotional communications. Some records may need to be retained to fulfil bookings, meet legal obligations, prevent fraud, or resolve disputes. We may verify your identity before acting on a request.
10. Marketing and Communications
We may send service-related communications necessary to manage bookings and accounts. Promotional communications will be sent only where permitted by law and with consent where required. You may opt out of marketing using an available unsubscribe method or by contacting us. Essential communications about existing bookings or account security may still be sent.
11. Children's Privacy
We do not knowingly collect children's information beyond what is necessary and legally permitted for a booking or related service. Where applicable law requires parental or guardian involvement, we will follow those requirements.
12. Third-Party Websites
Our website may link to third-party websites or use external services with separate privacy policies. This policy does not govern websites that Hafiz Tours does not control.
13. Changes to This Policy
We may update this policy to reflect changes in services, technology, providers, or legal obligations. We will publish revisions here and update the effective date. Where required by law, we will provide additional notice or obtain consent.
14. Contact Us
For questions about this policy, personal information requests, or privacy-related complaints, contact Hafiz Tours through the contact details published on our website.
Hafiz Tours
https://hafiztours.autoznap.com