These Terms and Conditions govern your use of the Hafiz Tours website, customer portal, booking services, and related features. By using our website, creating an account, submitting a booking, or using our services, you agree to these terms.
1. Introduction
“Hafiz Tours,” “we,” “our,” and “us” refer to the business operating this website. “You” refers to anyone accessing the website or using our services.
2. Our Services
Hafiz Tours provides online facilities for exploring transport services, submitting booking requests, managing reservations, and accessing booking information. Services may include passenger transportation, vehicle bookings, scheduled journeys, and corporate transport arrangements, subject to availability and confirmation.
3. Customer Accounts
You must provide accurate information, keep your login credentials confidential, use your account lawfully, and promptly notify us of suspected unauthorized access. We may restrict accounts when reasonably necessary to address suspected fraud, security risks, abuse, or violations of these terms.
4. Booking Requests and Confirmation
Submitting a booking request does not necessarily confirm a reservation. A booking is confirmed when Hafiz Tours communicates confirmation through an appropriate channel. Review pickup and drop-off locations, dates, times, passenger count, vehicle type, agreed price, and payment requirements. Notify us promptly of errors or requested changes.
5. Pricing and Payments
Prices, quotations, deposits, and payment schedules will be communicated during booking. Pricing may depend on the journey, distance, duration, vehicle requirements, waiting time, and additional services. Customers must pay agreed amounts according to the instructions provided. Applicable additional charges will be communicated in accordance with the booking terms and applicable law.
6. Cancellations, Changes, and Refunds
Cancellation, rescheduling, and refund eligibility depend on the conditions communicated for the relevant booking. Contact us as early as possible to request a change or cancellation. Applicable fees, deposits, refund processing times, and rescheduling charges should be communicated before you commit to a booking. If Hafiz Tours cancels or materially changes a confirmed booking, we will communicate available alternatives and applicable refund arrangements. Rights that cannot lawfully be excluded remain unaffected.
7. Customer Responsibilities
Customers must arrive at the agreed pickup location on time, provide accurate journey and contact details, treat drivers and staff respectfully, follow safety instructions and transport regulations, avoid unlawful or dangerous conduct, and take reasonable care of vehicles.
8. Delays and Unforeseen Circumstances
Traffic, road closures, adverse weather, vehicle breakdowns, public emergencies, government restrictions, and other circumstances may affect schedules. We will make reasonable efforts to communicate material delays and assist with alternatives where practical. Travel-time estimates are not guarantees unless expressly agreed.
9. Personal Belongings
Customers are responsible for their belongings during travel. Contact us promptly if an item is lost or misplaced. We will make reasonable efforts to assist in locating reported lost property. Responsibility for loss or damage will be determined under applicable law.
10. Website Use and Intellectual Property
Unless otherwise indicated, website content, branding, text, graphics, photographs, layout, and software are owned by or licensed to the relevant rights holder. You must not copy, exploit, or misuse website content without authorization except as permitted by law. Do not disrupt the website, bypass access controls, introduce malicious code, or access another user's information without authorization.
11. Third-Party Services
Our website may use third-party services for payments, communications, maps, analytics, hosting, or cloud storage. These providers may have their own terms and privacy policies, and their services may experience interruptions beyond our control.
12. Limitation of Liability
To the extent permitted by applicable law, Hafiz Tours is not responsible for losses arising from circumstances outside its reasonable control, inaccurate information supplied by customers, or temporary website interruptions. Nothing in these terms excludes liability where doing so would be unlawful.
13. Suspension and Termination
We may suspend access where reasonably necessary for security, fraud prevention, legal compliance, or enforcement of these terms. Account termination does not automatically cancel outstanding payment obligations or confirmed bookings.
14. Privacy
Our collection and use of personal information are described in our Privacy Policy.
15. Changes to These Terms
We may update these terms to reflect changes in services, operations, or legal requirements. The updated version will be published here with a revised effective date. Where required by law, we will provide additional notice or obtain consent.
16. Governing Law and Disputes
These terms are intended to be interpreted under applicable laws of Pakistan, subject to mandatory consumer protection laws and other legal requirements. The parties should first attempt to resolve disputes through good-faith communication. This does not prevent either party from exercising legal rights or remedies.
17. Contact Us
For questions about these terms, bookings, cancellations, or other service matters, contact Hafiz Tours using the contact details published on our website.
Hafiz Tours
https://hafiztours.autoznap.com